At cissonturf.fr, we aim to make your online shopping experience smooth, transparent, and reliable. If your purchase does not meet your expectations, you may request a return in accordance with the policy outlined below.
Eligible Return Conditions
Return requests must be submitted within 30 days of receiving your order.
To qualify for a return, the item must be returned:
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Unused and unworn
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In its original condition
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With all tags, labels, and original packaging included
Products showing signs of wear, damage, alterations, stains, or strong odors may not be accepted for return approval.
Size Selection Policy
We provide detailed sizing information on every product page to help customers choose the correct fit before placing an order.
As customers are responsible for selecting their preferred size, returns or refunds requested due to incorrect size selection or personal fitting preferences may not be eligible for approval.
If you require sizing assistance before ordering, feel free to contact our support team at:
How to Request a Return
Before returning any item, customers must first contact our support team via email:
Once your request is reviewed, we will provide complete return instructions and the necessary return process details.
Returning the Product
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Customers are responsible for arranging and covering return shipping costs.
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Items should be packed securely to avoid damage during transit.
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We strongly recommend using a trackable shipping service, as cissonturf.fr cannot be held responsible for packages lost during return shipment.
Refund Process
After the returned item is received and inspected by our team, approved refunds will be processed within 3 business days.
Refunds will be issued to the original payment method used during checkout. Depending on your bank or payment provider, processing times may vary.
Additional Charges
cissonturf.fr does not charge any restocking or processing fees on approved returns.